Published on 11 December 2023
Western Health had an incredibly successful accreditation survey against the eight NSQHS Standards between 4-8 December 2023. For the first time ever, our Clinical Trials were also assessed against a maturity rating, achieving a ‘Growing Systems’ rating.
There was high praise from the surveyors about the standard of care, commitment to being person-centred, our culture of respect and teamwork and involvement and empowerment of consumers in their care.
The surveyors commented on how it was apparent that innovation is in Western Health’s DNA, and they were unanimous in their praise for our people.
The Lead Surveyor commented that they spoke to a large number of patients and consumers throughout the week, and every single one of them had positive things to say about our staff and the care that they were receiving – which she said is unusual.
All elements of the care that we provide to our patients, women and consumers were highly praised, and it was evident that it was actively being practised at the bedside.
There are two elements that were identified as requiring some improvement, relating to medical credentialing and the reporting of foundational learning. We will undertake work over the coming weeks to fully review and rectify/improve the issues identified.
The surveyors will also give us suggestions on things we can do differently to further refine and enhance the way we provide care, and we will take these into consideration as we continue on our journey to continually improve the provision of Best Care.
I want to thank every single Western Health employee and volunteer for all of the tireless work and commitment that you show to deliver Best Care, to everyone, everywhere every day. Each and every person’s efforts have played a role in the successful outcome achieved and the very positive comments reflected by the survey team. You should feel rightfully proud of this feedback about the care you provide or support.
