Survey response highlights

The People Matter Survey is run independently of Western Health by the Victorian Public Sector Commission.

In October 2022, almost a third of all our large and busy workforce took the time to share their experiences.

Below, you will find a summary of the areas of greatest improvement and decline, compared with the 2021 survey results.

You’ll also find some key people outcomes and a list of services available to support staff.

Key people outcomes

  • Satisfaction

    63% of staff are satisfied with their jobs, work-life balance and career development.

  • Stress

    25% of staff report experiencing high-to-severe levels of stress.

  • Engagement Index

    Our score for the overall sense of pride, attachment, inspiration, motivation and advocacy employees have for Western Health was 68.

     

Areas of greatest improvement

  • Achievement
    • 91 per cent of our staff feel that they can achieve something important through their  work. This has risen from 84 per cent in 2021.
  • Accomplishment
    • 85 per cent of staff said they get a sense of accomplishment from my work. This is an increase on 79 per cent in 2021.
  • Cultural Safety
    • 84 per cent of staff told us that they feel culturally safe at work. This compares with 78 per cent in 2021.
  • Inappropriate behaviour
    • 66 per cent of staff said that they feel safe to challenge inappropriate behaviour at work. This was 60 per cent in 2021.
  • Sharing information
    • 64 per cent of staff said workgroups across our organisation willingly share information with each other. This compares with 58 per cent in 2021.

Areas of greatest decline

  • Support
    • Half of staff told us that they think Western Health has effective procedures in place to support employees who may experience stress. This is a decline from 61 per cent in 2021.
  • Personal attachment
    • 60 per cent of staff feel a strong personal attachment to Western Health. This has fallen from 70 per cent in 2021.
  • Organisation recommendation

    67 per cent of staff would recommend Western Health as an organisation as a good place to work. This is a decline from 75 per cent in 2021.

  • Pride
    • 72 per cent of staff say that they are proud to tell others they work for Western Health. In 2021 this figure was 80 per cent.
  • New staff
    • 56 per cent of staff think that Western Health does a good job of training new and existing staff. This has declined from 61 per cent in 2021.

Organisational highlights

 

Staff supports

If you, or a member of your team, needs to speak with someone about how you’re feeling or anything you’re experiencing, there are lots of helpful services available.

This includes confidential, free counselling, crisis services contacts, and self-help programs, find tips and tools to support your wellbeing, please visit the Westerly. 

Please remember that if you you need immediate assistance, the Employee Assistance Program (EAP), delivered in partnership with Caraniche, can escalate urgent calls for assistance. 

Please call the EAP and let the triage team know that your query is time critical. If you can’t get through straight away, leave a message and let them know it is urgent. You will receive a response within one hour. 

Phone: 1800 099 444 (available 24 hours a day, 7 days)
Email: work@caraniche.com.au
 Online booking: https://work.caraniche.com.au/make-a-booking/ 

Pastoral Care 

You can also access our Pastoral Care support staff who offer emotional and spiritual support. To have a confidential discussion with the Pastoral Care Team, email or call Sacha: 0421 899 462. 

Group support 

Customised support is available upon request. If you’d like more information on workshops, strength profiling, cultural improvements or broker coaching, please email the Workplace Strategy Team.

Reporting concerning behaviours

Empowir is the Western Health program that allows staff to confidentially report concerns about behaviours – bullying, harassment, discrimination – either directed at them or that they’ve seen others subjected to. These behaviours have no place at Western Health and you should feel empowered to use Empowir if you witness them.  Find out more on the staff intranet.