Western Health had an incredibly successful accreditation survey against the 8 NSQHS Standards between 4-8 December 2023. There was high praise from the surveyors about the standard of care, commitment to being person-centred, our culture of respect and teamwork and involvement and empowerment of consumers in their care.
The Lead Surveyor commented that they spoke to a large number of patients and consumers throughout the week, and every single one of them had positive things to say about our staff and the care that they were receiving – which she said is unusual.
All elements of the care that we provide to our patients, women and consumers were highly praised, and it was evident that it was actively being practiced at the bedside.
The surveyors will give suggestions on things we can do to further refine and enhance, and we will take these into consideration and we continue on our journey to continually improve.
A sincere thank you to all of our nurses and midwives for all of the tireless work and commitment that you show every day. Each and every person’s efforts have played a role in the successful outcome achieved. You should feel rightfully proud.