Published on 21 March 2024

Western Health has been formally awarded 3 years accreditation by the Australian Council of Healthcare Standards.

This fantastic result is based on the findings from:

  • The accreditation survey held during the week of 4-8 December 2023, where 12 surveyors from across Australia intensively assessed Western Health against the eight National Safety and Quality Health Service (NSQHS) Standards.
  • The accreditation final assessment where 2 surveyors visited our sites on 14 March to review the two areas identified in December as requiring some improvement.

The commendations received from surveyors throughout our accreditation journey included:

  • There was high praise from the surveyors about the standard of care, commitment to being person-centred, our culture of respect and teamwork and involvement and empowerment of consumers in their care.
  • The surveyors commented on how it was apparent that innovation is in Western Health’s DNA, and they were unanimous in their praise for our people.
  • The lead surveyor commented that they spoke to a large number of patients and consumers throughout the week, and every single one of them had positive things to say about our people and the care that they were receiving – which she said is unusual.
  • All elements of the care that we provide to our patients, women and consumers were highly praised, and it was evident that it was actively being practised at the point-of-care.
  • There was noteworthy acclaim from the surveyors about the considerable amount of work undertaken to improve both medical credentialing and the reporting of our learning requirements during the final assessment.

Click on the following links to access final accreditation reports and our new certificate:

Every single Western Health employee, volunteer and consumer advisor should feel immensely proud of this achievement – your commitment to continually improving is inspiring. My sincere thanks to everyone for your tireless dedication in continually delivering or supporting the provision of Best Care to our community every day.