International presenter
Presenter: Professor Jill Maben, University of Surrey, UK
Topic: Addressing unprofessional behaviour between healthcare staff: Evidence and recommendations
Date: Thursday 18th April 5pm Melbourne time via Zoom
Jill is Professor of Health Services Research and Nursing at the University of Surrey, UK. Jill has undertaken national and internationally recognised nursing and health care research seeking to understand the links between staff wellbeing at work and patient experiences of care. Jill’s work investigates the emotional costs of caring and staff psychological wellbeing at work.
Background:
Unprofessional behaviour (UB) between staff encompasses various behaviours, including incivility, microaggressions, harassment, and bullying. UB is pervasive in acute healthcare settings and disproportionately impacts minoritised staff. UB has detrimental effects on staff wellbeing, patient safety and organisational resources. While interventions have been implemented to mitigate UB, there is limited understanding of how and why they may work and for whom.
Registration:
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