This section has been designed to provide an overview of the Best Care Governance & Support (BCGS) Division.
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BCGS Vision & Purpose
Our Purpose:
Best Care
Everyone.
Everywhere.
Every time.Our Vision:
The Best Care Governance & Support Division collaboratively supports and empowers staff, consumers and their families to engage in healthcare that is based on the guiding values of the Western Health Best Care Framework for everyone, everywhere, every time.
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What do we do?
The Best Care Governance and Support (BCGS) Division manages the Western Health Best Care clinical governance framework and supports the organisation to create, lead, drive, and achieve Best Care. This is achieved through 5 core quality systems:
Patient First … partnering with consumers to plan, deliver, evaluate and improve best care
Leadership … leading the governance and culture of best care within integrated and outcome focused committee and organisational structures
Process … the translation and monitoring of external standards and best available evidence into process and practice
Workforce … supporting the capability of staff to plan, deliver, evaluate and improve best care
Improvement … purposeful information collection, monitoring, practice improvement and risk management from incidents, audits and indicators -
What's new?
Divisional Name: Best Care Governance and Support (BCGS) Division, previously known as Quality, Safety and Patient Experience (QSPE)
Executive Alignment: Executive alignment to the Executive Director of Nursing and Midwifery, previously to the Chief Medical Officer
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BCGS Division Organisational Chart
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Best Care Governance & Support Team
The BCGS team roles and responsibilities include:
- Directors: Director – responsible for Divisional Operations, Incident and Feedback Management, Improvement and Projects. Director of Best Care Governance Compliance and Assurance – responsible for quality systems support including NSQHSC Standards compliance
- Leadership Team:
- Managers: Operations Manager, Quality Systems Manager
- Leads: Patient Safety Lead – subject matter expert to support incident management and patient safety. Patient Feedback Lead – subject matter expert for patient feedback management. Improvement Lead – subject matter expert – improvement methodology and capability building
- Best Care Coordinators: previously separate roles of Quality Partner and Patient Representative. The transition to Best Care Coordinators will collaboratively support the organisation to manage incidents, consumer feedback and quality system support
- Best Care Coordinator Team Lead: lead role for divisional portfolio providing a central contact point for streamlined communication
- Improvement Coordinators – support Western Health staff / services identify and act on opportunities for improvement using proven improvement methodologies
- Riskman Coordinator: supports and maintains the Riskman System
- Medical Advisor: provides medical advice, supports variation monitoring and clinical care standards review
- Administrative Support: provides administrative support for BCGS divisional operations.
- Data Coordinator: provides analytical assistance, performance report development and clinical audit support for the division.
Please view the profiles below to find out contact details and backgrounds of our BCGS Divisional Staff.
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Contact Us
Contact us at BestCare@wh.org.au