At Western Health we are committed to high quality care that is safe, person-centred, right and co-ordinated – we are committed to Best Care.
The Best Care Framework outlines how Western Health – in partnership with our patients and their families; building on the strengths of our clinical and health support staff; and supported by managers, the Executive and the Board – continues to strive for our Vision for Best Care.
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Best Care Framework
The Western Health Best Care Framework is an approach to clinical governance that focuses on care from the perspective of our patients and absorbs and supports our in-house quality requirements & external frameworks, standards & programs. Click here to view the Best Care Framework document.Supporting Best Care requires a highly functioning, strategic approach to clinical governance.
It requires a framework based on a vision for best care in our organisation that can support our organisational purpose of ‘providing the Best Care for the people in the West, in the right place and at the right time’.
The four components of the Western Health Best Care Framework are:
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1. Purpose ... the vision of Best Care we aim to create for every patient, every time.
At Western Health, our Vision for outstanding patient care is that each of our patients receives ‘Best Care’ from us, every time, everywhere.
What is important to patients and their families about receiving Best Care is the foundation of our Vision.
The following statements reflecting what best care means to patients guides how our front-line staff provide Best Care, how our managers & senior clinicians lead Best Care, and how the Executive and Board govern Best Care.
To receive best care … it is important to my family and I that:
- I am seen and treated as a person (Person-Centred Care)
- I receive help, treatment and information when I need it and in a co-ordinated way (Co-ordinated Care)
- I receive care that makes me feel better (Right Care)
- I feel safe (Safe Care)
To ensure we can provide the Best Care, we need to translate these statements into day-to-day behaviours and actions to improve and apply quality systems supporting person-centred, co-ordinated, right and safe care.
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2. People ... the focus, roles and behaviours modelled by our staff to deliver Best Care
Every single staff member at Western Health — either directly or indirectly, whether clinical staff, non-clinical staff or volunteers — makes a contribution every day to supporting the provision of Best Care and the best experience for our patients.
BEST CARE IS:
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3. Pillars ... the quality systems that support staff to lead, drive and enhance Best Care
Quality systems supporting our staff to lead, drive and model the behaviours to enhance Person-Centred, Co-ordinated, Right and Safe Care are grouped under five headings (or pillars) with ‘Patient First’ at the centre:
- Consumer First … partnering with consumers to plan, deliver, evaluate and improve best care
- Leadership … leading the governance and culture of best care within integrated and outcome focused committee and organisational structures
- Process … the translation and monitoring of external standards and best available evidence into process and practice
- Workforce … supporting the capability of staff to plan, deliver, evaluate and improve best care
- Improvement … purposeful information collection, monitoring, practice improvement and risk management from incidents, audits and indicators
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4. Plan ... organisation-wide quality system actions & measures to improve Best Care
Actions are planned and implemented annually to enhance and apply quality systems supporting our staff to lead, drive and model the behaviours to enhance Person Centred, Co-ordinated, Right and Safe Care.
Click here to view the current financial year’s Best Care Framework Action Plan and previous plans.
Performance dashboards enable enable us to reflect on the impact quality system activity and staff culture have on the provision of Best Care.
Click on the Statements below to learn about Western Health’s Vision of Best Care
Patients
To receive best care...
it is important to my family and I that...
- Person-Centred Care I am seen and treated as a person
- Co-ordinated Care I receive help, treatment and information when I need it and in a co-ordinated way
- Right Care I receive care that makes me feel better
- Safe Care I feel safe
Front Line Staff
To provide best care...
- Person-Centred Care I communicate with patients and their families and am sensitive to their needs and preferences
- Co-ordinated Care I am an active team player and look for ways to do things better
- Right Care I am competent in what I do and motivated to provide the best care and services possible
- Safe Care I keep patients from harm
Managers & Senior Clinicians
To lead best care...
- Person-Centred Care I engage with and put patients first when making decisions
- Co-ordinated Care I look for ways to support staff to work efficiently and as part of a team
- Right Care I guide, engage and support staff to provide best clinical care
- Safe Care I promote a culture of safety
